Reference

How We Handle Your Information

We collect the minimum account details needed to run your wallet, verify your identity and keep your login secure. This policy explains what we gather, why we need it and how you can request changes.

Account verificationWallet transaction logsDevice session trackingSupport message historyCookie preferences
jidbazz How We Handle Your Information
DATA SAFEGUARDS

How We Protect What We Collect

We encrypt your password with industry-standard hashing so even our own support staff cannot read it in plaintext. Session tokens expire after thirty minutes of inactivity, forcing a fresh login to prevent unauthorized access if you leave your phone unlocked. Payment credentials stay with bKash, Nagad and Rocket; we only store the reference number each transaction generates, never your wallet PIN or card details.

Login encryption Every password you create is hashed using a one-way algorithm before it reaches our database. We compare hashes when you log in rather than storing the actual characters, so a database breach would not expose your plaintext credentials.
Cookie management Essential cookies remember your session ID and language choice; analytics cookies track which lobby sections get the most visits so we can improve navigation. You can reject analytics cookies in the banner that appears on your first visit without losing core account functions.
Data retention schedule Transaction logs remain on file for the period required by financial regulations in applicable jurisdictions, usually five years. After that window closes, we delete the records unless you have an open dispute or an active account that references those transactions.
Third-party access Game studios receive a temporary session token when you launch a slot or live table, letting them load your balance and bet history for that round only. They do not see your real name, mobile number or full wallet statement, and the token expires when you close the game window.
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request a correction or ask us to delete your account records after closure, send a message through any of the channels below. We reply within two business days and walk you through the verification steps before releasing or updating your data.

Live chat Open the support bubble in the bottom-right corner of any page, select Privacy Inquiry from the topic menu and describe what you need. An agent will confirm your account reference and start the request process immediately.
Email contact Send your query to the support address listed in the footer, include your registered mobile number and a short explanation of the data request. We verify ownership by sending a one-time code to that number before proceeding.
Account settings page Log in, navigate to Settings, then Privacy Controls. You can download a copy of your transaction history, update your contact details or submit a deletion request if your account has been inactive for at least 90 days.

Common Data Questions

We ask for your mobile number, a password you create and the wallet method you plan to use for deposits. If you choose bKash, Nagad or Rocket, we also log the reference number from each successful transfer to match it with your account balance.

Yes. Log in, go to Settings and open Privacy Controls. Click Request Data Export and we will send a file to your registered mobile number within 48 hours containing your transaction history, login timestamps and any support messages you sent.

We retain transaction logs for five years to meet financial record-keeping obligations in relevant jurisdictions. After that period ends, we delete the records unless you reopen your account or raise a dispute that references those transactions.

Game studios receive a session token when you launch a slot or table, but they do not see your full name, mobile number or wallet balance. We do not sell your information to advertisers or use it for marketing outside our own platform promotions.

You can reject analytics cookies and still use your account. Essential cookies that store your session ID and language preference remain active because they are necessary for login and navigation; blocking them will log you out after every page refresh.

Open the live chat, tell the agent you need to change your registered number and provide both the old and new numbers. We send a verification code to the old SIM first, then a second code to the new one, and update your account once both codes are confirmed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.